
Radical redevelopment of your product line isn’t necessary – keep your bestsellers, and make subtle improvements. Then, watch the market response.

Radical redevelopment of your product line isn’t necessary – keep your bestsellers, and make subtle improvements. Then, watch the market response.

Times have changed. Competition is stiff, and running a gallery becomes more expensive all the time. Successful artists know that they need to provide more than just merchandise to their gallery customers

I have been able to extend my market from traditional galleries and craft shops to include shops with a pet theme, wildlife and nature centers, birding shops, animal rescue shops and museum shops.

When galleries and store buyers speak with artists, sales reps or agents, the first question they ask is, “What’s new?” If you don’t offer new product, you are losing sales.

What you may not realize is that many of these retailers got their start in the business as working artists themselves. They understand your challenges.

Customer service is actually an investment in your business, because your existing customer base is your source for repeat business and referrals.

On my walkabouts through nature, I have discovered a moment that I call the point of emergence. It is the moment when I can see within the botanical a pattern, texture or sculptural element that will become the wearable art piece.

One of the things that I learned as a salesmen was that you had to make yourself stand out in order to be remembered. I learned that showing appreciation for my customers for their business made me stand out from my competition.

Patti Dowse is the owner of Erda Leather in Cambridge, Maine, which produces leather and fabric purses and accessories for women. With forty years in the business, she has a knack for marketing and has used several creative techniques to open many new wholesale accounts.

Experienced salespeople in every industry (and that includes artists and craftspeople) know that in order to start the sales process, it’s necessary to “qualify” the prospect first. This means gathering information which tells you whether they are in the position to do business with you.
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